Energy advice service

Regional energy advice has been given since May 2019 in all Finnish provinces (except Åland). Energy adviser helps households, housing associations, municipalities and small and medium enterprices (SMEs) with energy matters free of charge. The consultation is financed and supervised by the Energy Agency, and Motiva Oy’s expertise and tools are utilized in the consultation. In addition to regional advisers, energy advice to consumers is provided by Motiva’s nationwide Ask about energy -advice service.

In Northern Savo area, the City of Kuopio was providing energy advice service until 30 April 2025. From the beginning of May 2025 onwards, residents, housing companies, SMEs and municipalities in the North Savo region can contact Motiva’s free energy advice service for energy advice matters.

Contact information, Motiva’s national energy advice service for consumers

Motiva’s advice helps building societies and households in energy matters.

The most reliable way to reach Motiva’s national energy advice service is by e-mail: kuluttajaneuvonta@motiva.fi. Motiva’s telephone advice service is available on Mondays and Fridays from 9 am to 12 pm, tel. (09) 6122 5150.

You can find more information about Motiva’s consumer advice and regional energy advisers here: Consumer energy advice.