Services and Advice

Service Points

Tyylillisesti uusrenessanssia edustava Kuopion kaupungintalo, jonka katolla liehuu Suomen lippu.

Kuopio City Office 

City hall, Tulliportinkatu 31 
PO Box 228, 70101 Kuopio 
kirjaamo(at)kuopio.fi 

Open Mon–Fri 8–15:30 

If necessary, use secure e-mail, which is a secure way to send confidential information to the City of Kuopio > Secure e-mail (link coming)

Customer service

Customer service is located in the main lobby of the council office building and provides general advice on matters such as building, land use planning, and urban planning. You can pay city invoices and purchase hunting licenses for the City’s land territories and Waltti cards for public transport at the customer service. You can also borrow a cargo bike or rowing boat to Karhonsaari island. Customer service has free brochures, maps, and application forms available. We also provide answers to your questions about city services and tourism. You can also submit documents to us at the city registry office. If necessary, we will direct you to a right service location. 

Customer service
Council office building, Suokatu 42 
PO Box 1097, 70111 Kuopio 

Telephone +358 17 185 044 
asiakaspalvelu(at)kuopio.fi 

Open 
Mondays 8:00–16:00 
Tue–Thu 8:00–15:30 
Fridays 8:00–14:00 

Exceptions in Opening Hours:
Wednesday 31.12. 8:00-13.00
Tuesday 13.1.2026 8:00-13.30

Nilsiä customer service 

Nilsiä customer service provides general customer service and advice. The customer service location also provides tax office forms and Kela services listed below. The library facilities have a customer computer for browsing the internet, reading emails, and paying invoices. 

Kela services available at the customer service: 

  • Distribution and reception of forms and brochures (no employment pension applications or employment pension scheme rehabilitation applications). 
  • Advice on matters such as filling in applications and providing information on benefits and application periods on a general level. 
  • Instructions on how to use Kela’s online services, booking an appointment with the telephone appointment service. 

Buying gym cards, updating access buttons, picking up or returning keys, and Kela’s services are not available on Mondays or Thursdays. 

Nilsiä customer service 
Ukko-Paavontie 15, 73300 Nilsiä 
Telephone +358 44 748 2220 
asiakaspalvelu.nilsia(at)kuopio.fi 

Open
Tue–Wed 9:00–11:00 and 12:00–15:00 
Fridays 9:00–11:00 and 12:00–14:00 

Exceptions in Opening Hours:
22.12.2025 – 6.1.2026 closed
13.1.2026 9:00-11:00